Privacy Policy

Information we collect

When you use Spinsy Casino, we may collect information that identifies you or relates to your account, activity or device. The information collected depends on how you use the website and which services you access. Some information is provided directly by you, while other information is collected automatically when you browse or use the platform.

Account and contact details

This may include your name, date of birth, residential or other account information, username, password details, contact details and communication preferences. We use these details to create and administer your account, provide services, respond to enquiries and communicate with you about account activity, service updates, security matters and other relevant information.

Identity and verification information

Where required, we may request information or documents used to confirm your identity, age, location or eligibility to use the service. These records can include copies of identification documents, information from verification checks and details supplied during account reviews. Verification helps protect players, prevent misuse and support the responsible operation of the website.

Payment and transaction records

We may collect information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment details may be processed through payment service providers, and we may not store all payment information ourselves. Transaction records are used to process requests, maintain accurate account records, investigate unusual activity and meet applicable legal and compliance obligations.

Device, usage and cookie data

When you access the website, we may receive technical and usage information such as your IP address, browser type, operating system, device identifiers, language, approximate location, pages viewed, session information and referring website. We may also collect information about how you interact with features, content and communications. This information helps us operate, secure, maintain and improve the website.

You may choose not to provide some information, but this can affect our ability to create an account, complete verification, process transactions, respond to requests or provide particular services. Information required for account administration, security or legal compliance may be necessary before certain features can be used.

How we use and share information

We use personal information for purposes connected with providing and managing the Spinsy Casino service. We seek to collect and use information that is relevant to these purposes and avoid using it in ways that are inconsistent with the reason it was provided, except where permitted or required.

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age and account information where checks are required.
• Detecting, preventing and investigating fraud, money laundering, abuse, collusion, security incidents and other prohibited activity.
• Providing customer support, handling complaints and responding to requests.
• Sending service messages, security alerts and information needed to manage your account.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Monitoring website performance, testing features and improving usability, content and services.
• Meeting legal, regulatory, tax, accounting, record-keeping and other compliance obligations.
• Protecting our rights, the rights of players and the security of our systems, staff and business partners.

Service providers and other recipients

Where another organisation helps us provide a service, it may process relevant information on our behalf or as an independent service provider. Examples may include payment providers, identity verification services, hosting providers, technical support providers, fraud prevention services, analytics providers and professional advisers. The information shared will depend on the service involved and should be limited to what is reasonably necessary.

Service providers are expected to handle information appropriately and only for authorised purposes. Information may be shared where necessary to provide a requested service, protect users and the platform, investigate suspected unlawful or harmful activity, or comply with a valid legal requirement. We may also share information where reasonably necessary to establish, exercise or defend legal rights.

Information may be processed using systems or service providers located in Australia or other countries. Where information is handled outside Australia, reasonable steps may be taken to support appropriate security and privacy protections, subject to applicable requirements. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

Spinsy Casino may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website usage and improve content or functionality. Some cookies are necessary for core website features, while others help us analyse performance or tailor communications and experiences.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls do not necessarily remove information already collected or affect all technologies used by the website. Your browser may also allow you to delete stored cookies or receive a notification before they are placed.

Security measures

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure, loss or misuse. Measures may include access controls, authentication procedures, monitoring, encryption or secure transmission methods, staff guidance and checks of service providers. Access to personal information should be limited to people and organisations that need it for an authorised purpose.

No website, network or electronic storage system can be guaranteed to be completely secure. You should keep your account credentials confidential, use a secure device, avoid sharing access details and notify support promptly if you believe your account or personal information has been compromised.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including operating accounts, providing support, resolving disputes, protecting the service and meeting legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, payment, transaction, account and security records.

When information is no longer required, we may securely delete it, anonymise it or place it beyond practical use. Information may remain in secure backups for a limited period where immediate deletion is not reasonably practical, subject to appropriate protection and eventual removal in accordance with normal processes.

Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights or ask a privacy question, contact us at support@spinsy-casino.best. Please describe your request clearly and provide enough information for us to locate the relevant account. We may need to verify your identity before completing a request, particularly where the request involves account information, identity documents, payment records or deletion.

• Access: ask for a copy or explanation of personal information associated with your account, subject to applicable limitations.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: request removal of personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute-resolution or record-keeping reasons.
• Marketing consent: withdraw consent to marketing communications at any time by contacting support@spinsy-casino.best or using an unsubscribe option included in a marketing message. Service and security messages may still be sent where necessary to operate your account.
• Complaints and questions: contact support@spinsy-casino.best if you have concerns about how your information has been handled or need help understanding this policy.

We will consider each request in accordance with applicable requirements and aim to respond within a reasonable timeframe. A request may be refused, limited or delayed where permitted or required, including where fulfilling it could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with record-keeping obligations. If additional information is needed to verify your request, we will ask for it through an appropriate support channel.

Marketing preferences

You can choose whether to receive promotional communications where a choice is available. You may withdraw marketing consent at any time by contacting support@spinsy-casino.best or following the unsubscribe instructions in the relevant message. Opting out of marketing does not close your account and does not affect service communications that are necessary for security, transactions, verification, support or account administration.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website. We encourage you to review this page periodically so you remain informed about how Spinsy Casino handles personal information.